ANY QUESTIONS?

Wholesale Medicines Sourcing & Supply

Does Pharmazita ship the products?


No. The goods are shipped directly by our contracted suppliers. You may nominate your own shipper and arrange for them to pick up the goods at our contracted suppliers' warehouse.




Who pays for shipment?


You do. We always quote our prices "Ex-Works - Dispatch Location". This means any shipping, incurred customs fees and taxes, are payable by the Buyer.




What payment methods are available?


Full payment needs to be made upon the issuance of a Proforma Invoice and prior to any shipment. Payments can be made by bank wire transfer. Once full payment is received, the shipping process begins. Payments are non-refundable and all sales are final.




Do you accept returns?


Returns are accepted only if there is a genuine damage or defect with the products and must be reported within 24 hours after receipt of the goods and are totally at the discretion of the contracted suppliers. You must fill in a returns form and the goods are subject to investigation and examination by the supplier. If the goods are damaged or defected in their original packaging, then they may be exchanged for the same products at the discretion of the contracted supplier. The Buyer is responsible for the cost/packaging of any returns shipment. As per the standard terms and conditions all sales are final. Due to public health safety concerns, our wholesale partners are unable to accept returns except in very exceptional circumstances. If your order was damaged in shipping or if the incorrect item was shipped please contact us immediately.




What if I cannot get Customs Clearance at the destination?


You must research your destination's customs rules and regulations prior to making an enquiry for any particular pharmaceutical product. Pharmaceutical products are tightly regulated and neither us nor our contracted suppliers are responsible for customs at the destination. If you fail to obtain clearance you may risk losing the products and there will be no refund. Therefore, it is strongly advised that you have full knowledge of the types of documents you require and that you inform us from the very beginning that you may need such documents.




Do you provide regulatory documents?


No. We are a sourcing company and regulatory documents are only available from the manufacturers. Therefore, it is strongly advised that you have full knowledge of the types of documents you require and that you inform us from the very beginning that you may need such documents.




Do you provide any documents?


We only provide shipping documents:

  • Invoice
  • Packing List
  • Airway Bill
If you require other types of documents, then you must inform us prior to payment and shipment and when making your enuqiry.




What is the range of products that you offer and do you have a price list available?


Our knowledge of the global pharmaceutical market is extensive and through our contracted suppliers we are able to source most commercially available pharmaceuticals. Pharmazita operates on a custom search basis based on specific requirements of our global clientele. Therefore we do not maintain a standard price list, please contact us by phone, email or through our website with your specific requirements for quotation. You may also check our "Products" page for a selection of products that are available through our suppliers.




What happens if my shipment is lost in transit?


All orders are shipped based on ExWorks incoterms. Therefore, in the rare cases of lost and damaged goods during the shipment the customer should immediately notify the courier within the first 24 hours after the delivery and file a formal claim. All evidence and documents must be retained as proof. The courier may investigate the claim before compensation can be assessed. The customer should also notify Pharmazita immediately.




How do we set up an account with you? What do we need?


Contact us today and we will follow up with you and forward you our New Customer Application Form which also details our terms and conditions. To comply with regulatory bodies and to ensure a high quality supply chain, all customers must hold valid licenses to stock and distribute pharmaceuticals, therefore a copy of your current Wholesale, Pharmacy or Doctors License is required.




What benefits do you offer?


Pharmazita connects you to a global supply chain. We offer a personalized product search based on your specific needs and are committed to excellence by providing high quality products, competitive prices, fast and reliable service.




How can I cancel an order?


As per the standard terms and conditions all sales are final and therefore cancellations are not accepted.





Vitamins

Can I buy vitamins and supplements from Pharmazita if I am based in the UK?


Yes you can. All you need to do is to add the products you wish to buy to your cart and checkout just like any other internet store.




What payments do you accept?


You can make secure payments using your credit card or PayPal through our checkout




Do you ship vitamins and supplements to the USA?


Yes we do. Again using our secure checkout you can make your online purchase and we will process it as an international shipment. Please note that we ONLY offer shipping up to 3.5kg to the USA. If the weight is more than that we will reject your order and refund you.




Are there any restrictions for international shipments?


Yes. The total weight of the goods that you order for shipment for international orders MUST NOT exceed 3.5KGs. We will reject the order and refund you if your order exceeds the weight restrictions.




What are your delivery and returns policies for vitamins & supplements?


All orders are sent using the cheapest option unless otherwise advised by the customer at checkout. We advise customers to use recorded delivery which will require a signature on delivery for extra security. Missing orders will be resent at our expense on the condition the order is sent for as a recorded or signed for to a mainland UK destination. We accept no liability for losses if the shipments you select are not recorded or signed for. For international shipments, if insurance is included we will make a claim on your behalf and credit your account if successful. International shipments are sent by non-signed airmail as standard. We cannot be held liable for any rejected claims made to couriers on your behalf.




What if the goods are faulty?


Faulty products can be returned and we will send out a replacement, where no replacement is available, a refund will be issued. The customer should return it along with the order number and a description of the fault. If the product is faulty, we will pay for the postage to return it to us (return postage 2nd class recorded). For damage claims, a picture should be sent for assessment before deciding if a return is necessary. Returns must be agreed with Pharmazita Limited before sending. We will then send you a returns form to fill in and provide you with our return's address.




How long before I can return the goods?


The goods that you will be returning must be in a re-sellable condition. They should not be opened and if there is a seal they must not be broken. Otherwise, the goods will not be accepted for return. Therefore you must send us a picture first. Our guarantee means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue you a refund. Contact info@pharmazita.com if you have an item that you would liek to return.




Are there any other important returns policies I should know about?


Returned items should be sent with 2nd class recorded. If a product has to be replaced we will cover the cost of sending out the replacement. If a returned item is found to be NOT faulty, the item will be returned to the customer at their expense.




Can I buy vitamins and supplements on a wholesale basis?


Yes you can. All you have to do is to send us an email with your enquiry which usually will include the name of the product and the quantities required. We will then quote you a price if the products you want are available.





Perfumes

Can I buy perfumes from Pharmazita if I am based outside of the UK?


NO. We only process orders for customers based in the UK. If you are buying from abroad your sale will be rejected even if it goes through normal payment procedures. That means when we receive your order we will not fulfil it and instead will refund you.




What are the return policies for perfumes, beauty products and fragrances?


Any claims for shortages or damaged items will only be accepted if received in writing within 48hrs of the delivery date. On receipt of this notification, we will conduct a full investigation before informing you of the outcome. We would require photographic evidence for any damages. After the investigation is concluded we will inform you of our decision whether you need to return the items or we can arrange a credit. Any refund for the return parcel costs will be at the discretion of Pharmazita Limited.




How long before an item from the perfumery section can be returned?


The goods that you will be returning must be in a re-sellable condition. They should not be opened and if there is a seal they must not be broken. Otherwise, the goods will not be accepted for return. Therefore you must send us a picture first. Our guarantee means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, unopened (with any seals and shrink wrap intact) and we will issue you a refund. Contact info@pharmazita.com if you have an item that you would like to return.




Undelivered Orders


If the customer fails to collect their order from a collection point, or if the customer address is either incorrect or the address not accessible, the item may be returned.
In this instance, only the value of product(s) supplied will be refunded MINUS the return postage costs incurred by Pharmazita Limited.
Contact us using our email info@pharmazita.com if such an instance has occurred.




Damaged Products


You must notify Pharmazita Limited immediately if you have received a Damaged Product with photographic evidence.




Product Authenticity


All products are 100% original and sourced from the leading European Wholesalers. Any customers that claim against this can return the items in their full original packaging for investigation. Should the item be unsatisfactory we will refund all monies including return costs up to a maximum of £3 (5 Euros, 50 DKK, 50 SEK). If the item which has been returned is fine and as it should be, the product will be returned to the customer and a charge of £3 will be applied to the account for postage and repackaging. Should you have any questions contact us: info@pharmazita.com





Member's Accounts

Membership cancellation by Pharmazita


We reserve the right to close a member's account after repeated order cancellations.




How do I deactivate my account?


If you would like to deactivate your account, which we see no reason why you should, then please send us an email to info@pharmazita.com. Include the following: 1. Subject area: Deactivation of Member Account 2. Your name and surname 3. Your email address 4. The reason(s) why you would like your account deactivated.




Which sections does the member's account cover?


Your ONLINE membership provides access to an oveview of your orders placed through our online stores. If you are making purchases on a wholesale basis, we will open accounts for you manually and these will form the basis of our own records of your purchases according to the dates they were procured, the products and their values at the time of purchase and the quantities bought.





Copyright © 2020 Pharmazita Ltd. UK Company Registration 09981004