Wholesale Medicines Sourcing & Supply
Does Pharmazita ship the products?
No. The goods are shipped directly by our contracted suppliers. You may nominate your own shipper and arrange for them to pick up the goods at our contracted suppliers' warehouse.
Who pays for shipment?
You do. We always quote our prices "Ex-Works - Dispatch Location". This means any shipping, incurred customs fees and taxes, are payable by the Buyer.
What payment methods are available?
Full payment needs to be made upon the issuance of a Proforma Invoice and prior to any shipment. Payments can be made by bank wire transfer. Once full payment is received, the shipping process begins. Payments are non-refundable and all sales are final.
Do you accept returns?
Returns are accepted only if there is a genuine damage or defect with the products and must be reported within 24 hours after receipt of the goods and are totally at the discretion of the contracted suppliers. You must fill in a returns form and the goods are subject to investigation and examination by the supplier. If the goods are damaged or defected in their original packaging, then they may be exchanged for the same products at the discretion of the contracted supplier. The Buyer is responsible for the cost/packaging of any returns shipment.
What if I cannot get Customs Clearance at the destination?
You must research your destination's customs rules and regulations prior to making an enquiry for any particular pharmaceutical product. Pharmaceutical products are tightly regulated and neither us nor our contracted suppliers are responsible for customs at the destination. If you fail to obtain clearance you may risk losing the products and there will be no refund. Therefore, it is strongly advised that you have full knowledge of the types of documents you require and that you inform us from the very beginning that you may need such documents.
Do you provide regulatory documents?
No. We are a sourcing company and regulatory documents are only available from the manufacturers. Therefore, it is strongly advised that you have full knowledge of the types of documents you require and that you inform us from the very beginning that you may need such documents.
Do you provide any documents?
We only provide shipping documents:
What is the range of products that you offer and do you have a price list available?
Our knowledge of the global pharmaceutical market is extensive and through our contracted suppliers we are able to source most commercially available pharmaceuticals. Pharmazita operates on a custom search basis based on specific requirements of our global clientele. Therefore we do not maintain a standard price list, please contact us by phone, email or through our website with your specific requirements for quotation. You may also check our "Products" page for a selection of products that are available through our suppliers.
What happens if my shipment is lost in transit?
All orders are shipped based on ExWorks incoterms. Therefore, in the rare cases of lost and damaged goods during the shipment the customer should immediately notify the courier within the first 24 hours after the delivery and file a formal claim. All evidence and documents must be retained as proof. The courier may investigate the claim before compensation can be assessed. The customer should also notify Pharmazita immediately.
How do we set up an account with you? What do we need?
Contact us today and we will follow up with you and forward you our New Customer Application Form which also details our terms and conditions. To comply with regulatory bodies and to ensure a high quality supply chain, all customers must hold valid licenses to stock and distribute pharmaceuticals, therefore a copy of your current Wholesale, Pharmacy or Doctors License is required.
What benefits do you offer?
Pharmazita connects you to a global supply chain. We offer a personalized product search based on your specific needs and are committed to excellence by providing high quality products, competitive prices, fast and reliable service.
How can I cancel an order?
As per the standard terms and conditions all sales are final and therefore cancellations are not accepted.
Can I buy vitamins and supplements from Pharmazita if I am based in the UK?
Yes you can. All you need to do is to add the products you wish to buy to your cart and checkout just like any other internet store.
What payments do you accept?
You can make secure payments using your credit card or PayPal through our checkout
Do you ship vitamins and supplements to the USA?
Yes we do. Again using our secure checkout you can make your online purchase and we will process it as an international shipment. Please note that we ONLY offer shipping up to 3.5kg to the USA. If the weight is more than that we will reject your order and refund you.
Are there any restrictions for international shipments?
Yes. The total weight of the goods that you order for shipment for international orders MUST NOT exceed 3.5KGs. We will reject the order and refund you if your order exceeds the weight restrictions.
What are your delivery and returns policies for vitamins & supplements?
All orders are sent using the cheapest option unless otherwise advised by the customer at checkout. We advise customers to use recorded delivery which will require a signature on delivery for extra security. Missing orders will be resent at our expense on the condition the order is sent for as a recorded or signed for to a mainland UK destination. We accept no liability for losses if the shipments you select are not recorded or signed for. For international shipments, if insurance is included we will make a claim on your behalf and credit your account if successful. International shipments are sent by non-signed airmail as standard. We cannot be held liable for any rejected claims made to couriers on your behalf.
What if the goods are faulty?
Faulty products can be returned and we will send out a replacement, where no replacement is available, a refund will be issued. The customer should return it along with the order number and a description of the fault. If the product is faulty, we will pay for the postage to return it to us (return postage 2nd class recorded). For damage claims, a picture should be sent for assessment before deciding if a return is necessary. Returns must be agreed with Pharmazita Limited before sending. We will then send you a returns form to fill in and provide you with our return's address.
How long before I can return the goods?
The goods that you will be returning must be in a re-sellable condition. They should not be opened and if there is a seal they must not be broken. Otherwise, the goods will not be accepted for return. Therefore you must send us a picture first.
Are there any other important returns policies I should know about?
Returned items should be sent with 2nd class recorded.
Can I buy vitamins and supplements on a wholesale basis?
Yes you can. All you have to do is to send us an email with your enquiry which usually will include the name of the product and the quantities required. We will then quote you a price if the products you want are available.
Can I buy perfumes from Pharmazita if I am based outside of the UK?
What are the return policies for perfumes, beauty products and fragrances?
Any claims for shortages or damaged items will only be accepted if received in writing within 48hrs of the delivery date. On receipt of this notification, we will conduct a full investigation before informing you of the outcome. We would require photographic evidence for any damages.
How long before an item from the perfumery section can be returned?
If the customer fails to collect their order from a collection point, or if the customer address is either incorrect or the address not accessible, the item may be returned.
In this instance, only the value of product(s) supplied will be refunded MINUS the return postage costs incurred by Pharmazita Limited.
You must notify Pharmazita Limited immediately if you have received a Damaged Product with photographic evidence.
All products are 100% original and sourced from the leading European Wholesalers. Any customers that claim against this can return the items in their full original packaging for investigation. Should the item be unsatisfactory we will refund all monies including return costs up to a maximum of £3 (5 Euros, 50 DKK, 50 SEK). If the item which has been returned is fine and as it should be, the product will be returned to the customer and a charge of £3 will be applied to the account for postage and repackaging.
Membership cancellation by Pharmazita
We reserve the right to close a member's account after repeated order cancellations.
How do I deactivate my account?
If you would like to deactivate your account, which we see no reason why you should, then please send us an email to email@example.com. Include the following:
Which sections does the member's account cover?
Your ONLINE membership provides access to an oveview of your orders placed through our online stores.